Theon-time performance of airlines is more important to attract customers. There are awards for the best on-time performance of the airlines. This is mainly concentrated on the purpose of customer satisfaction. Customer satisfaction is more important rather than offering discounts on airfaresTravelers expect for the timelines that are perfect and safety at the first place. There are tools which are used for seguimiento de vuelos .
Methods used for improving on-time performance:
There are ways which will enable to capitalize the on-time performance of the airlines. Travelers expect on-time performance from the airlines to reach their destination on time. The airlines hada better ranking for on-time performance can use the data to attract more travelers to their airlines. Customers reaching their destination on time get satisfied. Reassurance can be ensured to the travelers stating that they can make them reach the destination on time due to on-time performance. This can be used for promoting their airlines through social networks including corporate channels, advertisements,and social media.On-time performance can be used as the content for marketing strategy.
Importanceofblocktimeschedules: The airlines which are good at the on-time performance will concentrate more on block time. Airlines which are able to handle block time conveniently will pay more for the flight crew. This will, in turn, enable them to utilize the aircraft for minimum time avoiding the disruption of other planes. This will enable them to attain better results and best on-time performance.
Building relationships: On-time performance avail the opportunity to the airlines to maintain relationships with business travelers and corporations and also helps to strengthen them. On-time performance also attracts general travelers. The airlines use on-time performance ranking as the tool to provide service level agreements to corporations. The performance of codeshare partners and airline network can be deciphered through on-time performance data. This is very essential as the travelers buying a ticket from your airlines and traveling through your partner’s flightwill blame you for the delays in the arrival of the planes. The airlines have to make sure that the partner airlines are having good on-time performance ranking which meets the expectations of your airlines. When emphasis is not given on the on-time performance ranking may result in the damage of the own image of the airlines. The airlines must be very careful while choosing their align partners.
It is always better to receive the on-time performance data from the third parties. Due to the merits associated with the on-time performance the metrics must be received from third parties. It will appear skeptical for offering data of their own on-time performance. So the airlines always rely on third parties for on-time performance information. The travelers may not entirely trust the data provided by the airlines. During such circumstances, it is better to gather the information from third parties to clarify the doubts of the travelers. Both the customers and airlines will have trust on the third parties that they will furnish apt rankings for the on-time performance.
Concentrate on competitors: Emphasis must be given more on competitors. This will help them to improve their performance. This will help them to grow stronger than before and emerge as strong competitors.